Refund Policy

Prints can be returned within 14 days of delivery; original paintings, commissions and classes follow the rules below because each is one of a kind or reserved just for you.

At a glance

Item	Returnable?	Notes
Paper and canvas prints	Yes, within 14 days of delivery	Unused, in original condition and packaging
Original paintings	No, unless damaged in transit	Every original is one of a kind
Commission paintings	No	50% deposit is non-refundable once work begins
Painting classes	Refund up to 72 hours before	Credit toward a future class after that
Gift cards	No
Sale or discounted items	No, unless damaged

Prints

To return a print, email contact@thestockerstudio.com within 14 days of delivery with your order number. We will reply with return instructions. Ship the print back within 7 days of our reply, unused and in its original packaging.

Returns are mailed to: The Stöcker Studio, 201 W. Oklahoma Ave, Suite 83, Guthrie, OK 73044.

You pay the return shipping, and original shipping costs are not refundable. For prints over $75 we recommend a tracked, insured service, since we cannot refund an item we never receive.

Original paintings

Because every original is unique, sales are final. If your painting arrives damaged, email photos within 3 days of delivery and we will arrange a repair, replacement or full refund, at our cost.

Commission paintings

A commission starts once you approve the quote and pay a 50% deposit. The deposit covers materials and the time already spent, so it is not refundable once work begins. Before the final payment, you will see a photo of the finished painting and may ask for reasonable changes, as agreed in your quote. The balance is due before shipping or pickup. Completed commissions cannot be returned.

Painting classes

• Cancel 72 hours or more before the class: full refund.
• Cancel less than 72 hours before: credit toward a future class, valid for 12 months.
• No-shows are not refunded.
• If Wilhelmina must cancel or reschedule, you choose a full refund or a new date.
• For classes at your location, the travel fee is refundable only if we cancel.

Damaged or wrong items

If anything arrives damaged, defective or not what you ordered, email photos to contact@thestockerstudio.com within 3 days of delivery. We will make it right with a replacement or a full refund, including shipping.

How refunds are paid

Once your return arrives and is inspected, we will email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. If you have not received it after that, check with your bank or card company first, then contact us.

Questions

Email contact@thestockerstudio.com or call 405-346-8949.